Purchasing

Rogers Brothers Fabrics accepts major credit cards: VISA, MasterCard, Discover and American Express.
For personal checks, please contact our staff for more information at 843-667-0299.
Please note that full payment is required before we ship an order.

Cancellations

Because our furniture is customized to your specifications, we cannot accept cancellations once we have begun building your piece.  Therefore we accept cancellations only within the first 72 hours after your order has been placed.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If there is any damage noted at time of delivery it is likely to have occurred in transportation and it is your obligation to bring the damage to the attention of the driver as the delivery company will take irresponsibility for coordinating the repair, whether on your location or by bringing the item back to our facility.

Returns, Refunds and Custom Furniture Warranty

We stand behind our products 100%. Because our furniture is customized to your specifications, we cannot accepts returns of these pieces.  We stand behind the materials and workmanship of our furniture without equivocation and warrant that if it is defective in construction or workmanship, in any way, we will correct the defect at our expense. Additionally we warrant the frame and springs against failure for as long as you own the furniture. Upon delivery, it is your obligation to inspect the furniture, not only for shipping damage but also for any material defects that could reasonably be discovered by visual inspection. If there are material defects of such consequence that they might cause you to return the furniture, you should refuse the delivery and we will have it brought back to our location for expedited repair or replacement at our expense. If there are minor issues, such as missing nail head trim for example, or a damaged foot, we will arrange to make the repair.